Client: International life science corporation
We were requested to reorganize our client’s internal IT service partner. Based on our diagnosis, we developed strategic important tools such as vision, mission, and setting of strategic work areas. Placed upon this, we as a team including the client were then able to define targets, implementation measures, and measures for success.
After that we were able to create and implement an ITIL-based process model and we were able to model the internal service partner afterwards. It was then further evaluated by an inquiry which was created and exercised by us.
We were able to increase our client’s customer satisfaction by implementing a modern and powerful IT organization which helped to increase customer orientation.